Privacy Policy

Privacy Policy

Introduction

Welcome to https://reliable-plumbing-contractor.vibereports.co.uk! We, Reliable Plumbing Contractor (referring to us, the Company), are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and clients.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our site, as they have their own privacy policies governing data collection.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  • Using our applications and services as an authorized user
  • Visiting our website(s) and interacting with its content
  • Subscribing to receive communications from us, such as newsletters, emails, or SMS messages
  • Providing feedback, reviews, or participating in surveys

Personal Data Collection

We collect various categories of personal information, including:

  1. Account Information: This includes your name, user ID, and password when you create an account on our platform.
  2. Payment Information: Details related to your payment methods, such as credit card numbers, billing addresses, and transaction history.
  3. Financial Information: Data about your financial status or transactions made through our services (if applicable).
  4. Purchase Information: Records of products or services you have purchased from us, including order details and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device when using our mobile applications.
  6. Location Data: Information about your geographical location when you interact with our geolocated services.
  7. Feedback and Reviews: Any comments, suggestions, or ratings you provide to enhance our services.
  8. Social Media Information: Details obtained through social media platforms when you choose to connect with us on these networks.
  9. Product Information: Data about products you browse, view, or purchase from our e-commerce platform.

We gather this data through direct user input, interactions with our services, and automated tracking technologies (such as cookies). Additionally, we may receive personal information from third parties who assist us in providing services, subject to their respective privacy agreements.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our site, allowing you to navigate through pages.
  • Preference Cookies: Tailored settings and preferences are stored to provide a personalized experience.
  • Analytics Cookies: We use these to collect statistical data about your usage, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, giving them control over non-essential cookies.

Retention and Deletion

The retention period for personal data is dependent on the purpose for which it was collected and complies with legal requirements:

  • We retain your data as long as necessary to fulfill the purposes described in this policy or as required by law.
  • Once the retention period ends, we securely delete or anonymize the information unless subject to a valid legal obligation to preserve it.

Security Measures

We prioritize data security and implement robust measures to protect personal information:

  • Encryption: We employ encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Only authorized personnel have access to sensitive data, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal information from individuals under 18 years of age. Our services are designed for a general audience, and we encourage parents and legal guardians to monitor their children’s online activities.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: The right to have inaccurate or incomplete information corrected.
  • Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your data.
  • Restriction: Limitation on processing your data in specific situations.
  • Portability: Receiving your personal data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making, including profiling.
  • Data Portability/Appeals/Complaints: The right to file appeals or complaints with relevant supervisory authorities and seek remedies.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team at your convenience.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it regularly.

Contact Information

For any questions, feedback, unsubscribe requests, or data privacy inquiries, please contact us:

  • Email: [email protected]
  • Address: Reliable Plumbing Contractor, [Provide Postal Address]